Cub Cadet Products
Q. Where can we purchase your parts?
A. You can call our toll free Cub Cadet line at 866-288-6084 to purchase parts with a Visa, Discover or MasterCard
Q. How long will it take to get my parts?
Q. Part orders placed through our Customer Service Department, that are in stock, will ship from our facility within 1-2 business days. Delivery depends on where you are located. Others are shipped via FedEx from Jeffersonville, IN.
Q. Can I order parts online?
A. Currently we do not have a link available. Be sure to have your model number, serial number and date of purchase available. Our Customer Service Reps will be happy to take your order. Call us at 866-288-6084.
Q. Where can we purchase your product?
A. On each product page there is an ‘available for purchase' section that list where the product can be purchased.
Q. Can I order direct form the manufacturer?
A. Not at this time.
Q. How can I check the status of my order?
A. Contact our Customer Service Department at 866-288-6084.
Q. Can I track my order online?
A. If you provide us with an email address when placing your Order, you will receive an email with the tracking number when your order is shipped. You can then track your order online.
Q. How much will shipping my parts cost me?
A. If the part is sent out to you due to a warranty or shortage there will be no charge to the customer. If you ordered replacement parts, shipping will vary due to factors, such as size and weight. Our shipping department ships the most economical way based on these factors. There will be a $3.00 handling fee for all parts shipped regardless of size and weight.
Q. What do I need in order to obtain parts under warranty when I call the customer service center?
A. You will need the product model number, serial number if applicable, part number and pack code. You can find the model number and pack code on a silver sticker on the drawbar. If you need a manual, go to the home page, click on manuals, and find the product model number you have. You can download the manual and call us with the part number.
Q. What if I am missing parts or parts are defective on a new product?
A. Please do not take your product back to the store or dealer. Call us at 866-288-6084 and we will be happy to ship you any missing or defective parts at no charge.
Q. Do you know any dealers with your product in stock?
A. You can call your local Home Depot or Cub Cadet Dealer to see if they have the unit you are looking for in stock.
Q. Can I download a manual from your website?
A. Yes. From the main menu, click on manuals, this will redirect you to all of our manuals.
Q. Is there a fax number to the Cub Cadet Customer Service Department?
A. Yes, it is 888-619-2315.
Q. I called your customer service and have ordered the wrong part. What do I do? Can I return the parts ordered?
A. Parts orders are non-refundable, so we encourage you to view the manual in order to purchase the correct part. If you need assistance in determining the correct part number, please contact our customer service at 866-288-6084.
Q. I am getting an answering machine when I call the Customer Service Department, will I be called back if I leave a message?
A. There are certain times of the year our Customer Service Department gets very busy. Although we try to personally answer each call, there are times you will get a voice mail prompt. If you leave a message you will have a return call within 24 hours, Monday thru Friday 8-5 EST, from one of our customer service reps. Please allow 24 hours before calling back.
Q. How do I register my product if I don't have a warranty card?
A. Please call our Customer Service number at 866-288-6084. Any of our representatives will be happy to help register your product.
Q. I've only had my sweeper for a couple of weeks now and the brushes are worn down and keep coming off. Do you know what the problem might be?
A. Your brushes are too low to the ground. You want to make sure your brushes are about 1"-2" off the ground, or at the cut height of your grass.
Q. The wheels on my sweeper keep skidding. What could the problem be?
A1. Make sure your brush height is adjustment is proper - 1" - 2" off the ground (i.e. the brush height is the same as the cut height of your grass).
A2. Your dowel pin is sticking to your axle. If you take your dowel pin and put a little bit of WD-40 on it, you should be fine.
Q. I have a sweeper and my brushes quit turning. What could the problem be?
A. Your drive pinion gears are stripped. You can call our customer service department to order replacement parts.
Q. Do I need to drain my roller before storing it away?
A. Yes. Drain your roller completely and store it with the plug out.
Q. My roller has become warped, is this normal? How can I fix this?
A. This is not normal and does not usually occur. Try setting your roller, empty, on a hard surface such as a driveway in the sun for a day or two. Your roller should regain its shape. If it does not and is still under warranty, please call our customer service department for a new drum.
Q. I purchased a spreader and it came with two lock pins. Do I put one in each wheel?
A. No, you engage the lock pin on one wheel only. Engaging both on regular use will strip the transmission. You are given the second lock pin to engage while spreading ice melt.
Q. What gauge steel do you use for the spikes on the Spike Aerator?
A. We use a high quality 12 gauge steel for the spikes making them very durable.